At Power Pulsegears, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return in accordance with the terms below.
You may request a return within 14 days of the date you receive your order.
To be eligible, the item should be unused, in its original condition, and returned with its original packaging and accessories where applicable.
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
When contacting us, please provide your order details and clear photographs of the item and its packaging so that we can review the issue and determine the appropriate solution.
Once we receive your return request, we will review the information provided and notify you whether the return is approved.
If approved, we will provide instructions for completing the return. Items should not be sent back before receiving return instructions from us.
Returned products should be in their original condition and packaging whenever possible. Products that have been used, damaged after delivery, altered, or returned without required components may not qualify for a refund.
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds are generally processed within 7–10 business days after the returned item has been received and approved.
The time required for the refund to appear may vary depending on the payment or financial institution involved.
Returns may not be accepted when:
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Depending on the circumstances and product availability, we may offer an appropriate replacement or another suitable resolution.
For return or refund requests, please contact:
Power Pulsegears
Email: [email protected]
